I liked BookSurge just fine. It was easy to contact customer support via email, and if they didn’t answer all my questions to my satisfaction it was easy to just hit “Reply” and ask a follow-up. With CreateSpace, OTOH, you have to log onto their crappy Dashboard to ask a question. I haven’t had any problem with timely replies (usually within 24 hours), but they’re bad to just reiterate whatever they said the problem was or restate their policy without actually addressing your specific question. (“Egg management fee.” “What does that even mean?” “Egg management fee.”) So when I ask a multi-part question, or a question with “if/then” or “either/or,” I generally get only an answer to part of the question. And if I ask for a clarification of the previous answer, they just repeat it in slightly different words. And every single fucking followup requires logging on AGAIN to their shittily designed Dashboard.

What’s more, I’ve uploaded interior files to the exact same specs I used for my previous books, and gotten endless hassles and nitpicks–despite the fact that I had no problem whatsoever with Booksurge.

This is a textbook example of how mergers destroy value and customer goodwill.

CreateSpace is the Microsoft Vista of POD.